Two Orange County Tax Collector Branches, Call Center and Mail Processing Center to Relocate to West Oaks Mall in Ocoee as Part of Yearlong Office Restructuring

W. Colonial Dr. Branch Will Close Today, January 8 at 4 pm

West Oaks Mall Branch Will Create More Than 20 New Jobs

January 8, 2019 – Orange County, FL – The Orange County Tax Collector’s call center, mail processing center and two motor vehicle offices on West Colonial Drive in Orlando and Winter Garden will relocate to a larger, newly-built facility at the West Oaks Mall in Ocoee as part of a yearlong office restructuring, Tax Collector Scott Randolph announced. The move will expand the tax collector’s presence in growing West Orange County, increasing the number of front-line employees to serve the public by more than 60 percent and overall square footage by more than 9,000 square feet.

“We’re excited to open a new branch office at the West Oaks Mall to keep pace with growing West Orange County,” Tax Collector Scott Randolph said. “As the largest motor vehicle office in the state, our new branch will provide a first-class customer service experience to county residents and create more than 20 new jobs.”

Under Phase One of the restructuring, the 34-year-old 18,000-square-foot W. Colonial Dr. branch in Orlando will close to the public at 4:00 pm today, January 8.

Tax collector staff and officials from the state Department of Highway Safety and Motor Vehicles will be on site through January 15 to operate the state’s mobile driver’s license bus, known as FLOW (Florida Licensing on Wheels), for customers who visit the closed location. The FLOW bus will provide limited driver’s license, state ID and vehicle registration services. Customers are encouraged to visit one of the other six Orange County branch offices.

The new 36,000-square-foot West Oaks Mall facility, which will be the largest motor vehicle office in the state, will open to the public at 8:30 am on January 16. The office, located at 9401 W. Colonial Drive in Ocoee (between the Dillards and AMC theater), will operate weekdays from 8:30 am to 5:00 pm (9:00 am on Wednesdays), and will also house the Tax Collector’s Call Center, which answers 300,000 annually, and Operations Center, which processes approximately 166,000 property tax and 31,000 business tax mail payments each year.

“After thirty-four years in the same branch office it’s time for an upgrade,” Tax Collector Scott Randolph said. “Our new West Oaks Mall branch will allow us to not only meet current customer demand but grow with the county.”

In 1984, when the W. Colonial Dr. branch opened, the population of Orange County was 543,000. Today, Orange County’s population is more than 1.34 million residents.

Under Phase Two of the restructuring, the 15-year-old 8,000-square-foot Winter Garden branch will close to the public at 4:00 pm on Thursday, February 7, with staff redeploying to the West Oaks Mall office. The state’s FLOW bus will also be on site following the office closure to provide limited services to customers who visit the closed location.

The final phase of the restructuring will relocate the Lee Vista branch to a larger facility in early 2020.

For more information, locations and to schedule an appointment or save your spot in line with SmartPass, please visit www.octaxcol.com.

About the West Oaks Mall branch

Size: 36,238 sq. ft.

Employees: 100

New Jobs: More than 20

Workstations: 63

Call center lines: 20

Services provided to the pubic:

• All driver’s license and state ID services
• Registration, tag and title
• Tax Express same-day pick-up
• Dealer services
• Written and road driving tests
• Parking permits
• Property tax payments
• Hunting and fishing licenses

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